Privacy Policy
Your Privacy Matters
At SG Cleaning, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our cleaning services or visit our website.
Last updated: 30 September 2025
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Request a quote or book our cleaning services
- Contact us via phone, email, or our website
- Subscribe to our newsletter or promotional materials
- Provide feedback or reviews about our services
This may include your name, email address, phone number, property address, and service preferences.
Property Information
To provide accurate quotes and quality cleaning services, we may collect information about your property including:
- Property type (house, apartment, office, etc.)
- Property size and number of rooms
- Specific cleaning requirements or preferences
- Access instructions and special considerations
Website Usage Information
When you visit our website, we may automatically collect certain information including:
- IP address and browser information
- Pages visited and time spent on our website
- Referring website and search terms used
- Device type and operating system
How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, schedule, and deliver our cleaning services
- Communication: To respond to your inquiries, send quotes, and provide customer support
- Quality Improvement: To improve our services and customer experience
- Marketing: To send you promotional materials and service updates (with your consent)
- Legal Compliance: To comply with applicable laws and regulations
- Business Operations: To manage our business operations and maintain records
Information Security
We take the security of your personal information seriously and implement appropriate measures to protect it:
- Secure data storage with encryption and access controls
- Regular security assessments and updates
- Staff training on privacy and data protection
- Secure communication channels for sensitive information
- Limited access to personal information on a need-to-know basis
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfer: In the event of a merger, acquisition, or sale of our business
- Protection: To protect our rights, property, or safety, or that of our customers or others
Any third parties we work with are required to maintain the confidentiality of your information and use it only for the purposes we specify.
Your Rights
Under Australian Privacy Law, you have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Complaint: Lodge a complaint about our handling of your personal information
To exercise any of these rights, please contact us using the information provided below.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
SG Cleaning
Email: privacy@sgcleaning.com.au
Phone: 0468 691 001
Address: Brisbane & Surrounding Areas, Queensland, Australia
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date above.
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.